09 Sep 2010 
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The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

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 Accessing your Control Panel (cPanel/WHM)
 Your cPanel control panel is accessible via any of the following links:http://yourdomain.com/cpanelhttp://yourdomain.com:2082http://yourip/cpanelhttp://yourip:2082Your WHM (WHM is only ava
 Do you have a manual for your control panel?
  Yes, the manual for our cPanel control panel can be accessed via the following url: Click Here to acces
 What is Fantastico?
  Fantastico De Luxe is the leading auto installer for cPanel servers. With more than 10,000 installations, it provides more than one million end users the ability to quickly install
 Why can't I log into my cPanel or webmail?
  Most office buildings as well as hotels have a firewall setup to block access to the ports required for cPanel, WHM and webmail to load. These ports are 2082 (cPanel) 2086 (WH
 How do I access my website statistics?
 Your website stats can be found by logging into your control panel (cPanel > Web/FTP Stats) . We offer a variety of popular web site statistics programs to give you a comprehensive
 What is a Subdomain?
  On CPanel based systems, a subdomain is a method to map a hostname/url to a sub-directory. As an example:
 What is a Parked Domain..?
 What is a Parked Domain?
 What is an Add-On Domain?
 An add-on domain is a combination of the parked and subdomains, and allows you to host an additional domain within your account, but with separate content. Example Usage:
 How do I create a sub-domain?
 1. Login to your cPanel and click on the Sub Domains icon (cPanel > Subdomain)2 Enter the prefix for the subdomain in the first blank field, an
 How do I create an Addon-domain?
 1. Login to your cPanel and click on the  addon-domains icon (cPanel > Addon Domains)
 How do I create a parked domain?
 1. Login to your cPanel and click on the Parked Domains icon (cPanel > Parked Domains) 2 Enter domain you
 How do I use the cPanel File Manager?
 To access file manager, login to your control panel and once inside click "File Manager" A new window should load showing what you would see as if you were using a ftp client. T
 How do I access my control panel (cPanel) before domain propagation?
 You can access your cPanel before your domain has propagated via: http://your.ip/cpanel with your account'
 How do I create a backup of my website files?
 Login to your cPanel Control Panel and choose "Backup" from the system menu. Click the link which reads "Download a home directory Back
 How do I restore a Home Directory backup created with CPanel?
 If you've previously downloaded a backup copy of your website through your CPanel Control Panel, restoring your site is a simple process. Log
 How do I create or restore a cPanel
 Creating a Full Site Backup: 1. Log into cPanel 2. Click on the "Backup" tool icon 3. Click on "Generate/Download a Full Backu
 How do I create a Password Protect Directory?
 You can password protect any directory via: cPanel > Password Protect Directories. Select the folder you wish to protect by clicking on its name, t
 Why can't I see my Custom Error Pages?
 After setting up the error pages in cpanel, you may need to adjust your browser settings to see this pages. If you are using Internet Explorer:
 How do I block an IP address using cPanel?
 If there is an IP address you want to block from your website, you can do so inside Cpanel. Here are the steps: 1. Log into your Cpanel account
 What is HotLink Protection?
 HotLink protection prevents other websites from directly linking to files (as specified below) on your website. Other sites will still be able to link to an
 How do I enable Hot Link Protection? (Hot Link Protection FAQ)
 Q: How to enable Hotlink protection? A: Click on “HotLink Protection” (cPanel > HotLink Protection) and click on the “Activateâ
 How to create a new cron job using the standard and easier way?
 Click on “Cron Jobs” (cPanel >Cron Jobs) , click on the “Standard” button, enter the desired options and click on the “Save Crontab” butto
 How to create a new cron job using the advanced Unix style?
 Click on “Cron Jobs” (cPanel >Cron Jobs), click on the “Advanced (Unix Style)” button, enter the desired options and click
 How to remove a cron job?
 Click on “Cron Jobs” (cPanel >Cron Jobs),click on the “Advanced (Unix Style)” button, locate the cron job youwish
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